Tuesday, July 31, 2012

Pianos Doomed To Junkyards As Cost To Repair Them Is Too High For Many Music Lovers



byebyepiano

As lovely and elegant as pianos can be, and as many memories one might have of plunking away at "Heart and Soul," if you've got one that doesn't work and aren't willing to spend the money to fix it, it just turns into a huge piece of furniture taking up room in your home. Since the value of used pianos, uprights in particular, has gone down in recent years, owners are starting to dump pianos instead of trying to fix them or giving them away.


The New York Times says it's becoming increasingly common for piano movers to turn into piano dumpers, as owners of used pianos call them to dispose of non-working instruments. Sometimes the movers take them apart to sell off pieces or even burn them as firewood.


All those working parts that come together inside a piano to produce beautiful music are also very expensive to repair, and require the attention of skilled experts. There are less of those technicians around these days, however, while music lovers can get a kick from less expensive digital pianos and keyboards, as well as cheaper imported pianos.


“Instead of spending hundreds or thousands to repair an old piano, you can buy a new one made in China that’s just as good, or you can buy a digital one that doesn’t need tuning and has all kinds of bells and whistles,” the editor and publisher of Acoustic & Digital Piano Buyer tells the NYT.


Unsurprisingly, many people have grown attached to these instruments, whether because they used to play it at grandma's house when she was alive, or because we can remember peeking at the inside of a piano and marveling that such a huge mechanism could create such delicate sounds. But when grandma dies or your apartment becomes too small to accommodate an upright piano, the dump is sometimes the only way to go.


Since pianos usually last about 80 years, with the peak of piano-making in America hitting between 1900-1930, thousands of pianos are now arriving at the age where it's time to go.


One piano moving company said it brings around five to 10 pianos a month to a debris transfer site, where they're pushed off the back of the truck one by one. It costs the owners $150 per piano to get one hauled away, while it can cost thousands just to fix one.


The founder of a piano adoption web site says he tries to find homes for unwanted pianos, but that's not always an option, despite the outcry from piano lovers who have seen videos of dumped pianos.



When owners ask where a cherished piano is going, he said, he tries to avoid the subject or tells them it will be put up for adoption.


“The last thing they want to hear is that it’s going to a landfill,” he said.



For More Pianos, Last Note Is Thud in the Dump [New York Times]




by Mary Beth Quirk via The Consumerist

All Of This Walmart’s Enfamil Baby Formula Is Expired



babby

Vinny went to a Walmart somewhere in New England to pick up some baby formula. After the purchase, he noticed that the cans he had were expired. No big deal: he brought them back to the store for the easiest exchange he's ever experienced at a Walmart. Not an exchange, though. That's what he would have preferred, but he tells Consumerist that every container of formula on the shelf was expired.


He recounted what went down when he tried to swap the formula for something a little newer.



Me; I just bought these and they're expired.

Wal-Mart; Oh, when did you buy them?

Me: Receipt says about 10 minutes ago.

Wal-Mart; Oh, would you like to exchange them?

Me: Yes

Wal-Mart; Okay, go ahead and check and bring the right ones up here

Me: Um, Okay.


I go check, thinking why am I checking... shouldn't they?




Me: All your formula is expired, cans, and bottles.

Walmart: Sorry about that, do you want cash or a refund to your card?

Me: Refund to the card

Walmart: Okay, we'll have someone go fix that aisle.


Honestly this is the first time there was a no hassle return, almost like

this happens frequently.


It looks like this isn't Wal-Mart's first time.



No, it's hardly their first time, but it's not like they're alone:


Walmart To Pay $775K To NJ For Selling Expired Baby Formula

Selling Expired Products: CVS To Pay $875,000 Settlement

Will CVS Ever Pull Expired Medicine, Baby Formula From Their Shelves?

NY AG Will Take Legal Action Against CVS & Rite Aid For Selling Expired Milk, Baby Formula


Perhaps Vinny's state attorney general would be interested in checking up to see whether this Walmart follows through with their promise to ditch the expired formula. We reached out to Walmart's PR peeps to see whether that's the case.




by Laura Northrup via The Consumerist

Virgin American Refunds Non-Refundable Tickets For Expectant Parents



plane

Brian and his wife do know the meaning of the word "non-refundable." Really, they do. But they booked their trip to Mexico without knowing that his wife, Brooke, would get pregnant. Brian Jr. or Brooke Jr. is due right around the time the trip is scheduled, making it a very poor idea. They figured out that they could return the tickets, minus some fees, for Virgin America credit, but that would have to be used within a year. As considerate Consumerist readers, they don't want to fly for fun with a [potentially screaming] baby. So they checked with Virgin to see whether an exception could be made.



There are a lot of reasons why my wife and I like Virgin America, but we now have a new reason to be especially fond of the airline.


We found out recently that we are going to have a baby early next year, our first. While we are obviously excited about our new arrival, the timing of our trip to Mexico was right around the time the baby was due. More specifically, we had just booked non-refundable Virgin America tickets the month before.


After reviewing the contract of carriage and Virgin America's policies, we found out that we could pay a $75 fee per ticket and keep the remainder (about $373) as a credit to be used within 12 months. While this seemed more than fair and standard for airlines, my wife and I knew that we wouldn't be able to use the credit in time with an infant, so we were essentially forfeiting the full $523. We also knew we could really use the additional money....you know, for diapers and magical genies that eat diapers.


We called Virgin America and were told to get a doctor's note to possibly have the $75 fee waived for my wife, but that was the best they could do. So, we got the doctor's note and wrote Virgin America an email explaining the situation and requesting a refund to our credit card instead of a credit on file. To our surprise, we received the response below:


---------

Dear Mr. and Mrs. xxxxxxx,


Thank you for contacting us! Per your request, we have cancelled your booking with full refund-$523.06 as a courtesy. We certainly wish to congratulate you on the upcoming new addition to your family! If you have questions or need further assistance, please contact our Call Center at 1-877-FLY-VIRGIN 7 days a week 3:30am – 11:30pm Pacific.


Thank you for choosing Virgin America!


[redacted] | HQ CALL CENTER LEAD



---------

Keep in mind, Virgin America was under no obligation to honor our request and to our surprise, refunded the FULL amount. Granted, this wasn't some last minute cancellation, but I'm not sure we would have gotten the same treatment with other airlines. It was a very generous gesture and one I will not soon forget when it comes time to book our next flight (you know...when babies don't cry and ruin your flight) Thank you, Virgin America!



An airline going out of its way to do something nice? How lovely!




by Laura Northrup via The Consumerist

Tell Us Your Bonded Leather Horror Stories



leatherchairshanghai

Now, before you think we've gone and gotten kinky on y'all, please note that the discussion here is about bonded leather, which is sort-of-but-not-really leather that gets used in a lot of things, like that set of encyclopedias you keep around to impress the ladies. For the purposes of this post, we're talking about furniture with bonded leather upholstery -- and whether or not you were told the product was actual leather.


See, bonded leather, especially the kind that makes it onto furniture -- even high-price items -- is a mixture of actual leather fibers with plastics and other materials.


We've been hearing some complaints -- backed up by consumer gripes we've seen posted elsewhere -- about people buying "leather" couches and chairs, at prices ranging from a couple hundred dollars to a few thousand, that are not clearly marked as "bonded leather" or who are told that bonded leather is just another name for the genuine article.


Additionally, we've heard of people being upsold pricey warranties on their purchases -- warranties that only cover accidental damage, and not the type of wear that one can expect from "bonded leather."


So when their bonded leather armchair starts to fall apart within the warranty period, they either have to fight to get the store to honor the warranty or at least refund the money spent on that useless warranty.


As we look into these allegations, we wanted to see how widespread the problem is. So if you've ever had a bonded leather piece of furniture fall apart on you after only a short time -- and especially if you purchased a warranty on that furniture -- send us your story at tips@consumerist.com with "Bonded Leather" in the subject line.




by Chris Morran via The Consumerist

Consumers Get A Nice Bump In Income But Keep Wallets Tightly Closed



catwalletno

The good news is we're having a nice little boost in income, according to a government report, but we're not taking that cash and spending it in stores. Perhaps we're still a bit nervous about splashing out and spoiling ourselves in light of all the economic anxieties facing consumers out there. And we get it — the thought of buying a new computer makes me a lot more nervous than having to constantly perform technological CPR on an ancient one.


The Commerce Department said today that income rose by 0.5%, which is the best increase we've had on paychecks since March. It also means we're up 3.5% over a year ago in June, and is also twice the pace of increases in prices over the last year as well, notes CNNMoney.


Despite that extra cash, consumer spending isn't budging a bit, and is in fact down 0.1%. Making more money helps the economy, but if we're not going out and spending it, it could slow economic growth overall.


Consumer spending is more than two-thirds of the nation's economic activity, which basically makes us star players in our own economic game. Lingering worries over things like gas prices going up again or just not having enough savings in case of another economic downturn could be keeping our wallets closed.


Spending flat despite jump in income [CNNMoney]




by Mary Beth Quirk via The Consumerist

Medical Debt Collector Banned In Minnesota For Harassing Patients In Emergency Rooms



justthinkinger

One of the nation's largest medical debt collectors just got a bit smaller after it agreed to stop operating in Minnesota over allegations that the company staffed hospital emergency rooms with its agents in order to get people to pay up on any owed debts before they received additional care.


We first told you about Accretive Health's hospital hijinks back in April, when Minnesota Attorney General Lori Swanson -- who was already suing the company for alleged privacy violations -- released a boatload of documents about the debt collector's questionable practices.


As part of yesterday's settlement agreement, Accretive must give up all remaining business in Minnesota by Nov. 1. It is then banned for doing any business in the state for two years and would require permission from the Attorney General's office to return to doing business in Minnesota before Nov. 2018.


Accretive will also pay $2.5 million to a fund intended to compensate patients.


The scandal began at the beginning of 2012 when AG Swanson filed suit against Accretive after a laptop was stolen containing around 23,500 patient files, which also contained very specific information about the patients' conditions and treatments that no one outside the hospital should have access to without patients' consent.


Swanson then released the documents in April that revealed the pressure put on both patients and hospital staffers about collecting patient debt.


"Patients are harassed mercilessly," one hospital staffer said in that report.


Accretive employees would be placed within hospital emergency rooms and attired in a fashion indistinguishable from actual hospital staffers.


Added a second employee, "We were told if we don't get money from patients, in the emergency room, we will be fired."


From the Minneapolis Star-Tribune:



Some patients said they were asked to pay while in the emergency room, lying on a gurney or hooked up to morphine. One woman said she was asked for payment while she was being treated for a miscarriage.



Yesterday, when announcing the settlement, Swanson explains that emergency rooms "should be a solemn place, not a place for a financial shakedown of patients."


For its part, Accretive maintains it did nothing wrong, pointing out that -- like just about every corporate settlement -- there were "no findings of fault." Rather, it decided to agree to the ban and to pay out $2.5 million "to prevent this matter from being a continued distraction."


Accretive is banned from Minnesota [StarTribune.com]




by Chris Morran via The Consumerist

No, Sears, That’s Okay, We Didn’t Really Need A Working Refrigerator



4899086709

Kristina's Sears misadventure began with an icemaker. She lives with her aunt, and the icemaker/water spout on the refrigerator started leaking. The aunt decided to replace the appliance, so they headed to Sears. There they found a lovely Samsung fridge marked down on clearance. Why was it on clearance? Oh, you see, another customer had ordered it, then changed their mind. But it was still a new appliance purchase from Sears' point of view, and would be covered by the manufacturer's warranty. It was when the fridge was DOA that everything began to go horribly wrong.


A week later, the delivery team showed up with the new Samsung. "First off," Kristina wrote in her blog post about this fiasco, "there is a spot about an inch around where it's been scuffed and the enamel has come off. This wasn't visible at the store, and it wasn't noted in the sales rep's paperwork. Luckily, it was on the right side, against the wall, so not REALLY a big deal. Whatever."


The installers didn't bring a compression valve, so the water line couldn't be hooked up to the fridge. They could live without an icemaker for a little while longer. The bigger problem was that the refrigerator didn't get, strictly speaking, cold.



They plug it in, push it back into the little nook, and assure us that it'll be to temp in a couple of hours. They go even further, and tell us to go ahead and put our food in it because "that will make it cool down faster." We questioned that, but the guy swore that's what his boss always tells them to say, and "he's been doing this for over 13 years, so he knows what he's talking about."


And then they leave. They didn't even bother to level it. In the meantime, our old (still working) fridge was hauled away.


Four hours later, and the temperature in the new fridge hadn't dropped a single degree... both freezer and refrigerator were registering at 80 degrees. I try to adjust the temp, and it doesn't work. We figure out that it's still in demo mode, so I look up how to switch it in the manual. Try it, and no dice.


I call customer service, and end up talking to two different people, one of which walks me through the same steps, and then has me unplug it, wait, and plug it back in to see if it would reset itself. Still nothing, so they transfer me to a 3rd person, who tells me they will contact the delivery guys to come back out SAME DAY.


Instead, around 6pm, we get an automated phone call from the delivery company, saying they'd be here between 11am-1pm today.


So I call customer service again, and end up talking to another person who can't get hold of anyone at the store, and can't help me. At this point, my aunt is frustrated and upset, and I'm pissed. So I drive out to the store (20 minute drive, each way) to talk to the store manager.


They gave me a loaner fridge, dorm size, and helped me schedule for a technician to come out on Tuesday to try to repair the fridge. She also gives me a number to call, to try and get reimbursement for the food we've lost, because it sat out for 6+ hours with no refrigeration. That number ended up going to the Sears Delivery hotline... where the REAL fun begins.



Yes, quite fun. A series of misdirected calls brought Kristina to the "Escalations" line. Well, that sounds promising. A competent-sounding representative told her that the best option would be a replacement fridge. Yay! Here's the catch, though: the clearance Samsung they bought cost $899. Sears wouldn't replace a clearance fridge with a full-price one, and the price difference was $500. Their choices were to pay the $500, or have the defective fridge picked up and wait for a refund check to show up.


She posted a Paragraph of Rage on Sears' Facebook page. The social media representative on duty promised her a response that day. She didn't get one. The next day, she received three separate e-mails from three separate case managers in the Sears executive offices who proceeded to not help her when she contacted them back. That was helpful.


Sure, that happened over the weekend, but it doesn't sound like Sears is about to cover the $500 price difference or suddenly have effective customer service anytime soon. For her part, Kristina has given up:



In the meantime, we've already ordered a new refrigerator from a local retailer, so the only "compensation" Sears can really offer is to expedite the delivery of our refund check (overnight would be good), and maybe throw in some money for the food. I'm not gonna hold my breath.


Having worked in customer service and retail, I find much fault with Sears customer service practices. Believe it or not, I actually hate to cause a fuss, but I feel it's my duty to spread the word about how absolutely miserable this experience has been so maybe others can avoid the same troubles by going elsewhere.



The Sears Refrigerator Fiasco [Molly in Training]




by Laura Northrup via The Consumerist

Advice To Aspiring Counterfeiters: Print The Correct President On Your Bills



3945539641

We're not normally in the business of giving advice to criminals, but some aspiring counterfeiters in Arizona might want to study up on their American history. They allegedly tried to pass fake $100 bills with the image of Benjamin Franklin on the note, but a watermark of Abraham Lincoln. Oh, those Founding Fathers all look alike.


The suspect tried to spend the fake cash on small, inexpensive items at a Goodwill thrift store and a Safeway. At both stores, employees noticed that something wasn't quite right about the bill and called police. Instead of waiting around for police to arrive, the man instead walked out of both stores and left the bogus bills behind.


Suspect allegedly attempted to pass fake $100 bills with wrong politician on them [Prescott Daily Courier]




by Laura Northrup via The Consumerist

It Took Dish Network Months To Figure Out Their HDMI Cables Are Crap



361857617

Don is a relatively new Dish Network customer, and he's annoyed. Not because he's lost his favorite channels in a carriage fee dispute, or his rates are higher than indicated. No, his problem is a little stranger than that. Pausing or fast-forwarding any programming would make his TV's audio go out. He describes "dozens" of calls to Dish and quite a few service calls, replacing the DVR, the Dish-supplied cables...everything. The issue went all the way up to Executive Escalations. After all of this effort and nonsense explanations that solved nothing, one tech happened to hook up component cables instead of HDMI. Hey, look at that--the audio didn't drop out anymore! The tradeoff for this, however, is no more high-definition programming.



For months after starting with Dish, pause or fast-forward for recorded or live TV caused a loss of audio, restorable only be turning the TV off and on (literally thousands of times). Various false fixes from dozens of calls to Dish included changing DVRs twice and the HD cable (for another of their garbage standard cables) and their second tier techs saying it was a software issue they were working on to be available in another month or two.


Finally another tech came out, identified the problem as their garbage HD cable; hooked up composite cables to solve loss of sound issue but deprive me of HD picture quality which I pay extra for. Their Executive Resolutions member [W] said she would locate the Tech who knew the issue and reimburse me $15 to buy the HD cable to give me HD picture without loss of audio. Then she failed to call me back in spite of several voice messages. Another Executive Resolutions member, [H], told me he personally gets HD quality picture with composite cables (something their tech and my eyes tell me is impossible) and Dish would do nothing further to resolve the issue.


So I pay for HD but don't get HD. Do not believe their recent ads about superior customer service; it is no service, just aggravation and no help.



If that "garbage HD cable" is just a basic HDMI cable, that's nothing proprietary, and you can find decent-quality cables online even cheaper than $15. If a better cable is all that's needed, Don could be awash in pixels after a quick trip to Walmart or a cheap Monoprice order.


That's not the point, though, is it? Look at how many people involved in this incident just made stuff up when they couldn't solve Don's problem. Phantom software upgrades? High-definition composite cables? All nonsense told to Don out of desperation to tell him something, anything, and make him go away without necessarily solving the problem.




by Laura Northrup via The Consumerist

13-Year-Old Aspiring Hot Dog Vendor Shut Down By City, Sells Cart At A Profit



Hot dog cart

A Michigan teen's hot dog cart is a more complex operation than your garden-variety lemonade stand. Wanting to earn some money to help out his disabled parents, the 13-year-old saved up to purchase a hot dog cart, then set up business in downtown Holland. The city promptly shut him down. Thanks to zoning laws designed to protect downtown eateries, food carts can't set up in the city unless they're part of an existing restaurant operation. The young entrepreneur is too young for a street vendor's license, which could have kept the business running. So what did he do next? After attracting national media attention, he sold the cart to a local business, but retains the right to borrow it back for special events that might require hot dogs.


The parents paid for half of the cart, and the teen saved up the rest from gifts and doing chores for neighbors. His family checked with City Hall first before opening up the business, obtained a permit from the county, and assumed that everything was legal. They didn't know that zoning rules meant that a food business couldn't open in the planned location. The family continues to lobby the city for a change in the rules.


Selling a failed venture at a profit after a shower of free media attention? We predict a bright future in business for this kid.



Nathan's Hot Dog Hut [Official Site]

13-year-old Holland hot dog vendor shut down by city hall gets generous offer, outpouring of support [MLive] (via Fark)

13-year-old entrepreneur told no hot dog sales [Holland Sentinel]




by Laura Northrup via The Consumerist

Monday, July 30, 2012

Mom Says Jolly Ranchers “Crunch ‘N Chew” Candy Got Its Texture From A Rusty Razor Blade



jollybladerranch

Candy surprises are only good when they involve candy showing up when you least expect it, not when your bag of sweets surprises you with say, an old, rusty razor blade that could cut you while you're reaching for a treat. A California woman claims she found a grody old razor blade hanging out in her bag of Jolly Ranchers "Crunch 'N Chew," mixed right in with the candy.


ABC 7 says she claims to have picked up the offending bag from a Safeway, and that it was completely sealed when she opened it at home.


"I was all excited to try them out. Opened it up, ate two pieces first, went back in for my third piece and pulled this right out of the bag and was just in disbelief," she told the station about finding the dull, rusty blade which had some white tape wrapped around it and hardened granules of old candy clinging to the metal. Simply delectable.


As one would do when unexpectedly happening upon a razor blade in a bag of food sold for consumption, the woman says she called the cops as well as the candy's maker, the Hershey Company. The consolation they offered her was the exact wrong thing.


"They offered me three bags of candy replacement and I was like, 'I don't want anything. I just want to know this isn't going to happen again. I just want to know that kids are going to be safe,'" she said.


Giving someone bags of candy identical to the one where you found a razor blade would be like if Six Flags had offered unlimited roller coaster rides to people who had just been stuck on a roller coaster for two hours. Which it, at least, did not.


Hershey's statement on the incident reads:



"Food safety and the well-being of our customers is a top priority for The Hershey Company. We were contacted by the customer yesterday regarding this incident and immediately began reviewing our processes related to our JOLLY RANCHER CRUNCH 'N CHEW Candy. We have apologized to the customer and, while there was no injury, we take this situation seriously. We believe this is an isolated case and accidental in nature. We will be taking the needed actions to prevent this happening in the future."



The woman says she just hopes Hershey changes something because probably no one ever wants a razor blade in a bag of candy.


"I just want to make sure they're taking it seriously so children don't grab this and find a shank knife inside of it," she said.







*Thanks for the tip, David!


Santa Clara woman finds shank in bag of candy [ABC 7 News]




by Mary Beth Quirk via The Consumerist

Report: $32 Billion In Federal Aid Going To Students At Underperforming For-Profit Colleges



forprofit

Earlier today, the Senate Committee on Health, Education, Labor, and Pensions (HELP) announced the findings of its two-year investigation into exactly where the $32 billion annual investment in federal student aid is going -- and whether students are getting a return on taxpayers' investment.


According to the report, not only does the for-profit education business rely the most on federal funding, it also has the highest percentage of students leaving with debt and the highest student loan default rates.


HELP found that only 17% of what these colleges spend actually goes to instruction, while 42% of the money goes to marketing, recruiting and profits for the companies. Not-for-profit schools pay less than 1% on average for marketing.


And even though an education at a for-profit college often cost twice what students would pay at a 4-year public college, public colleges spent almost double per-student on instruction. And private, non-profit colleges spent more than 2.5 times as much on average.


The report also accuses for-profit schools of being overzealous in its recruiting of students, effectively bullying some under- or unqualified students into enrolling.


From the report:



For the purposes of training their recruiting personnel, ITT used a "pain funnel" intended to educate recruiters how to break a potential student down by criticizing their current life situation. The most severe questions are meant to make the students feel bad about themselves: "What are you willing to change now or have you given up trying to deal with the problem?" After breaking them down, recruiters would then present an education at ITT as the solution to the "pain."



And while these schools pumped all this time, money and effort into recruiting, on average they only had one career services staffer for every recruiter on the payroll. One of the largest for-profit operators had no career services position whatsoever.


Maybe that's because an inordinate number of students never complete the programs at for-profit colleges. The HELP report found that, on average, 54% of students who began at a for-profit institution during the 2008-2009 school year withdrew by summer 2010. Nine schools in the study had withdrawal rates of at least 60%, with the highest being 84%.


Of course, when students exit without a degree, they are still walking away with debt.


And yet, while students are being aggressively recruited to pay too much for a degree from schools that don't support them in the classroom or in the job hunt, those same colleges are making a tidy profit. In 2009, 16 of the largest for-profit schools raked in a profit of $2.7 billion.


“For-profit colleges are taking advantage of students and taxpayers alike at a financially vulnerable time for many families,” said Pamela Banks, senior policy counsel for Consumers Union. “These institutions promote the opportunity to advance your education and career and then leave students drowning with debt without the degree or experience to become a higher earner. We need to find ways to hold these for-profit colleges accountable and make sure that these expenses aren’t charged to the taxpayer’s tab.”


Senators Kay Hagan (N.C.) and Tom Harkin (Iowa) have already introduced the Protecting Financial Aid for Students and Taxpayers Act, which would require all colleges and universities to pay for advertising, marketing and recruiting with non-taxpayer dollars.


“Schools should be focused on helping students, not their bottom line," said Banks. "This report underscores the need for Congress to protect students and taxpayers by passing this bill.”




by Chris Morran via The Consumerist

Nevada Continues To Reign Supreme In Latest Unemployment Numbers



nevadastatelinebw

Since the bottom dropped out of the housing market a few years ago, and even as most other locales have begun to claw their way out of the pits, Nevada and California have continued to churn out huge unemployment numbers. And the latest stats from the U.S. Bureau of Labor Statistics shows no real reversal in that trend.


The report looks at six different measures for unemployment from the third quarter of 2011 through the second quarter of 2012.


For the "official" unemployment numbers -- total unemployed, as a percent of the civilian labor force -- Nevada has by far the highest percentage (12.3%), followed by California and Rhode Island (each with 11.2% each). South Carolina (10%) was the only other state with a double-digit unemployment rate according to this measure.


When it comes to the percentage of the civilian workforce who lost their jobs or completed temp job assignments during this time period, Nevada was once again on top with 7.7%, once again followed by California (6.5%).


Want to take a guess which states also have the highest measure of unemployed plus "discouraged" workers who have given up looking for work? We'll just tell you anyway, because you'd probably already guessed Nevada (13.4%), followed by another tie between California and Rhode Island (11.8%)


The truly depressing number for everyone is the U-6 stat, which adds up the all the people who are unemployed, discouraged, marginally attached, and those working part-time only because of economic factors.


According to that stat, more than 1-in-5 of both Nevada's (22.1%) and California's (20.3%) respective workforces re either not working or hanging on by a shoestring.


You can look at the full chart -- and see how your state is doing -- here.




by Chris Morran via The Consumerist

Some Companies Apparently Pay Attention To Your Online Complaints



angrykidintub

When you go to Twitter, Facebook, an online forum or any other form of social media to voice a complaint about a product or service you've purchased, one can understandably be left with the feeling that no matter how loud they shout, no one is listening. However, some businesses say they are monitoring all those negative posts and reviews and a few claim to be making systemic changes in response.


For example, L.L. Bean says that any of its products that receive overwhelmingly negative online reviews will be taken off the market and undergo a process to improve it. The company claims that it also monitors reviews to identify trends that may indicate a manufacturer's defect.


The Bean folks tell the Wall Street Journal they recently replace 6,300 sheet sets after negative reviews helped the company single out the cause of the sheets' unraveling.


"Before, it would have taken us months and months to figure out if something was wrong with the product through returns, if we ever would have known at all," said L.L. Bean's chief marketing officer explains.


A rep for Walmart.com says it uses "real-time feedback" not just to improve customer service, but to "help suppliers improve products faster."


Retailers and manufacturers are also monitoring the Internet to call out fraudulent reviews -- positive and negative -- to make sure that both they and consumers are seeing actual customers' feedback.


While Amazon won't pull items because of bad reviews, it does allow users to revise reviews. In an age where the products we buy, especially the bigger-ticket items, can often be fixed or improved upon with a software update, the ability to revise an Amazon review gives manufacturers the opportunity to address issues in the hope that customers may be satisfied enough to tell others about the improvement.


Firms Take Online Reviews to Heart [WSJ.com]




by Chris Morran via The Consumerist

Beware Badly Misspelled Emails Supposedly From Groupon Offering “Dicount Gifts”



grouponlogomb730

We don't know too much about the inner workings of the Groupon office, but we are pretty darn sure they comb over every single emailed offer and would never spell discount as "dicount. Watch out if you get an email purporting to be from the company offering "Groupon dicount gifts" — it's malware.


Security form Sophos says Groupon's trusted reputation is being used to proliferate malware, with the aforementioned spelling-challenged subject line, followed by an email liberally sprinkled with more interesting interpretations of the English language.


"Now Groupon.com gives an opportunity to share a discount gift with a friend!" the reports PCMag.com. "Enjoy your discount gift in the attachement and share it with one of your friend as well." Then there's the warning, "Be in a hurry," as the weekend special is "due" in two days.


Don't actually hurry to share that, as it contains an attachment called "Gift coupon.zip" that has a Trjan virus designed to go hog wild on Windows computers.


If the spelling mistakes slip past careful readers, the email might look real, as it includes a Groupon company logo, green border and the ads at the bottom that are so familiar in Groupon emails.


Sophos warns people to pay close attention to any emails and make sure your anti-virus software is up to date.


"It's easy for anyone to make a professional-looking email using the branding of a well-established website in their attempt to lure you into opening an attached file or clicking on a dangerous web link," Sophos' consultant Graham Cluley.


Malware Hidden in Fake Groupon Email [PCMag.com]




by Mary Beth Quirk via The Consumerist

It’s Not In Banks’ Best Interest To Look Too Closely At New Flood Plain Maps



vancouverflood

For the last few years, the folks at the Federal Emergency Management Agency have been issuing more accurate flood plain maps at the same time as the government has made a renewed push for mortgage lenders to help make sure homeowners who need flood insurance are actually purchasing it. But even though these new maps should be making it more clear to everyone whether or not one's home is in a flood plain, the banks appear to be playing fast and loose with the rules in order to force customers into more expensive insurance policies.


See, while part of your property might be in a Special Flood Hazard Area, that doesn't necessarily mean you need to purchase flood insurance. The insurance is only required if your actual house falls within that zone.


So if your house is far from that lake, creek or river or is high up above the area that could flood, you should not have to purchase the insurance. Problem is, as these new maps get around, banks are taking only cursory glances at them and not always checking to see where a house might be before deciding that flood insurance is needed.


Usually, banks give homeowners 45 days to provide proof of insurance. After that, the bank will just put you into a policy of its choosing -- one that is often significantly higher in price than what you'd pay if you bought it yourself.


Homeowners can appeal to FEMA, though that process will likely require 60 days. By that time, they will have either needed to find their own insurance or be placed into one by their lender.


Additionally, many homeowners are just as unaware of the specifics of flood insurance requirements as the banks appear to be. Thus, when the letter comes from their lender, they just assume it is accurate.


While three of the nation's largest banks -- Bank of America, Wells Fargo, and JPMorgan Chase -- say they don't accept commissions on forced-place insurance, many lenders do get a large chunk (upward of 20%) as incentive for getting homeowners into the required insurance. It should be noted that Chase only stopped the practice in 2010 after it was sued for allegedly enriching itself via forced-place insurance.


Reps for the banking industry claim lenders are not out to line their pockets with these commissions.


Whether or not the banks' mistakes on forced-place flood insurance is a money grab or a genuine misunderstanding, the number of appeals to FEMA has skyrocketed in recent years. Last year, the agency received nearly 36,000 such appeals, a 55% increase from only three years before.


We've written before about the danger to homeowners and the housing market of banks pushing borrowers into pricy forced-place homeowners insurance policies. At least in those cases, the banks were purchasing insurance policies that actually needed to be bought.


Lenders' mistakes cost homeowners on flood insurance [StarTribune.com]




by Chris Morran via The Consumerist

Journalist’s Twitter Account Suspended For Sharing NBC Executive’s E-Mail Address



twittsuspsen

As we mentioned on Saturday, NBC is taking a lot of heat in the social media sphere for its refusal to air marquee events like swimming or gymnastics until its prime time broadcasts. Now one UK journalist's attempts to get some sort of response from NBC's many, many, many Twitter pages has led to his Twitter account being suspended.


Before his account was suspended, Guy Adams, L.A. Bureau Chief for The Independent fired off a host of criticisms, questions and zingers about the opening ceremonies. You can still see them on Topsy.com but here are a few choice cuts:


*Am I alone in wondering why NBColympics think its acceptable to pretend this road race is being broadcast live?


*According to NBC's commentary team, the Surrey countryside is full of "chateaus"


*Matt Lauer: "Madagascar, a location indelibly associated with a couple of recent animated movies." #tosspot


*America's left coast forced to watch Olympic ceremony on SIX HOUR time delay. Disgusting money-grabbing by @NBColympics


*I have 1000 channels on my TV. Not one will be showing the Olympics opening ceremony live. Because NBC are utter, utter bastards.


And one of our favorites, in response to @NBColympics Tweet letting everyone know that "Muhammad Ali is one of the flag bearers," Adams replied, "If only someone had invented a technology to help us actually see this. Oh, wait..."


But apparently it was the Tweeting of the e-mail address of an NBC executive Adams claims is responsible for the tape delay decision that got the writer's account suspended.


"Your account has been suspended for posting an individual's private information such as private email address, physical address, telephone number, or financial documents," a support rep explained to Adams via e-mail.


To which he replied, in part:



I'm of course happy to abide by Twitter's rules, now and forever. But I don't see how I broke them in this case: I didn't publish a private email address. Just a corporate one, which is widely available to anyone with access to Google, and is identical to one that all of the tens of thousands of NBC Universal employees share.


It's no more "private" than the address I'm emailing you from right now.


Either way, quite worrying that NBC, whose parent company are an Olympic sponsor, are apparently trying (and, in this case, succeeding) in shutting down the Twitter accounts of journliasts who are critical of their Olympic coverage.


Am I to presume, for example, that they decided to complain about me because of my recent article in the Indy's news page about their various failures?



This apparently did not work to get his account un-suspended. As of this writing, Adams' page was still on forced hiatus.


Back in January, I used the Consumerist Twitter account to share then-Best Buy CEO Brian "Git r" Dunn's e-mail address when he voluntarily announced it during a talk at the Consumer Electronics Show. Last I checked, we were never punished for doing so.


NBC’s No. 1 Tweeting Critic Has Been Suspended From Twitter [Deadspin.com]




by Chris Morran via The Consumerist

Time Warner Cable Keeps Calling Me At 5:30 A.M. Because It Has No Idea How To Read A Mailing Address



earlymorning

More and more of us are going wireless-only when it comes to personal phones. Which means that the cellphone number you had in New York will follow you to Texas, or Montana or anywhere else in the country. Apparently the folks at Time Warner Cable haven't quite absorbed this idea since they continue to call a customer at 5:30 a.m. because he still has an East Coast area code.


Consumerist reader Eric says he has been doing a bit of back-and-forth with TWC recently over a billing dispute. He was promised a rate of $40/month but is getting billed at $52.


After a handful of calls, it appeared to be sorted out. Then magically, after two more billing cycles, it reverted back to the higher amount. Thus, while this issue gets resolved -- again -- Eric has been withholding full payment.


"Now TWC calls me at 5:30am to tell me that I need to pay," he tells Consumerist. "I've called them now twice and told them not to call me anymore at that hour. They insist that the problem is due to the fact that I have an East Coast cell phone number, but live on the West Coast."


"They obviously know that I live on the West coast since they provide Internet service to my house and send me a bill every month," he points out, using logic that usually draws a blank stare from telecom customer service. "It's difficult for me to believe that they had no way of knowing that I don't live on the East Coast."


If anyone out there, especially a current or former TWC employee, can explain -- or at least take a good guess at -- why the company has all Eric's billing information but still thinks he's on the East Coast, we'd love to hear it.




by Chris Morran via The Consumerist

I Messed Up Online Promotion But Papa John’s Still Gives Me Free Pizza



freesignyay

With all the shrugging and "Too bad, so sad" responses we hear from companies when a customer has a problem, it's always a happy moment to hear about a business going the extra mile to be good to its customers. In Consumerist reader Matt's case, he admits he majorly biffed a Papa John's promotion, but he still ended up with free pizza. Score!


Matt says he was trying to use a promotion on Facebook, wherein if you "Like" Papa John's page, you go through a promotional link, order a pizza for $10 and earn 25 Papa Points which are good for a free pizza on your next order.


That's when everything went wrong, says Matt, and it was all his fault. He writes:



I was checking out the promo, clicked through, and saw that the promo was applied. However, I wasn't ready to order yet, so I backed out. I then saw that my code was invalid since I had clicked through — woe is me.


I emailed PJ customer service and, instead of giving me a new code, they gave me a code for 25 Papa Points straight up! I messed up and they gave me a free pizza — I guess they could see I'd ordered quite a few pies in the past.



Not only did Papa John's hand over the points but the customer service rep also apologized to Matt for the experience he encountered while ordering online. So let's get this straight — he made a mistake, and Papa John's apologizes and gives him free pizza. Awesome.


Sometimes customer loyalty, like flattery, will get you everywhere. This "everywhere" just happens to be in happy free pizza land.




by Mary Beth Quirk via The Consumerist

Citibank Doesn’t Understand The Word ‘Minimum,’ Cancels Deployed Soldier’s Student Loan Forbearance



citibank

Benjamin is in the military, and currently serving in Afghanistan. We'd thank him for his service, but Citibank says not to. They think that he's not there anymore, and have ended the active-duty forbearance on his student loans. Calling up Citi and sending them documentation is tricky when you're you know, in Afghanistan, but he's doing his best. Nothing he sends is good enough for Citibank to actually believe him.


He writes:



I would love to thank Citibank, www.studentloan.com , for the help and support they are showing to deployed military members. They have canceled the forbearance on my student loans while I am in Afghanistan. When Citibank sent mail correspondence requesting a copy of my current military orders I was able to get a family member back home to mail Citibank a copy of my orders. Citibank rejected them but never informed me that by their own determination the orders weren't good enough. When they sent a second request I responded via Citibank's online message system requesting information on whether they had received the hard copy of my orders. They said they had but the orders weren't valid. I sent an email in order to clear up the situation, but again Citibank declined my request. I sent Citibank a reply thouroughly explaining how military orders work and that the orders I had sent in where in fact my current orders but Citibank decided that they knew better. It has been more than 2 months now since I tried to comply with Citibank's requests and all I have received is a new bill to deal with.


Please note how much time it has taken for Citibank to respond to my correspondence. Over 30 days after I had my orders sent to Citibank a letter was sent to my house requesting orders again, but stating nothing to the fact that they weren't going to accept the orders I had sent in. 24, 4, and 7 day delays while using the Citibank the electronic message system for prompt service....


Thank you Citibank for making life easier while I am nowhere near home to deal with your ignorance. Keep up the great customer service and prompt responses.


Date:

06/22/2012 09:16 PM CDT

Subject:

Questions about my existing Student Loans-Deferment/Forbearance

I sent in my Active Duty orders nearly a month ago now in order to keep my loans in forbearance. Have you received them yet? I just received a reminder in the mail today that my forbearance was about to expire. If not, is it possible to just email in a pdf of my orders rather than using regular mail. Fax is not an option.


Ticket #:

[redacted]

Date:

07/16/2012 08:55 AM CDT

Subject:

RE:Deferment/Forbearance

The last documentation you provided allowed for a two year obligation from a start date of 07/11/2010, therefore your active duty period was ended on 07/10/2012.


We will need to have documentation that indicates your active duty continues after 07/10/2012.


Ticket #:

[redacted]

Date:

07/16/2012 09:07 AM CDT

Subject:

RE:Deferment/Forbearance

I am still under the same set of orders. New orders will not be issues until I leave that unit.


Ticket #:

[redacted]

Date:

07/20/2012 06:36 AM CDT

Subject:

RE:Deferment/Forbearance

The orders you recently sent were the same ones received in 2010. We are unable to use these orders. Please send in new documentation that will extend your benefits beyond 07/10/2012.


Ticket #:

[redacted]

Date:

07/20/2012 06:52 AM CDT

Subject:

RE:Deferment/Forbearance

The orders received in 2010 are still my current orders. I will not get new orders until I leave my present unit which is not scheduled to occur until next summer. The 2 year obligation listed is just the minimum time I am required to stay at (-------------) before I am eligible to receive new orders.


Ticket #:

[redacted]

Date:

07/27/2012 08:41 AM CDT

Subject:

RE:Deferment/Forbearance

Unfortunately, we are unable to extend your activation period without current documentation. If orders are not available, a letter from your commanding officer will be accepted as long as it includes specific beginning and ending dates.


Thanks,

(--------------------)





by Laura Northrup via The Consumerist

Squatters File Bankruptcy To Keep Homeowners Out Of Their Own House



stolenhome

Earlier this month, we told you about the Colorado family that, after 8 months of trying to evict squatters who had moved into their temporarily vacated house and falsely claimed "adverse possession," finally convinced a judge to order the squatters to leave. Seems like all was resolved. Not exactly.


To recap for those just coming into this story, the Colorado family relocated to Indiana last summer when the husband took a new job. However, they didn't sell their house. Instead, they winterized it with the goal of returning in the spring.


But shortly afterward, a neighbor called to tell them a family had moved into the house. These squatters claimed they had purchased the property, claiming adverse possession -- an antiquated and oft-misunderstood law that allows people to eventually take possession of an abandoned home if they maintain it and pay all the taxes and utilities.


After trying to get the police involved, the local authorities deemed it a civil matter. Thus, the rightful owners of the house were forced to live in a friend's basement for months while they waited for their day in court.


Finally, earlier this month, the just gave the squatters two days to leave. But then the squatters successfully filed a temporary restraining order against the homeowners after the husband entered the unlocked house to take photographs and document the condition of the property.


Since the family couldn't go near the house, when the 48 hour deadline had come and gone, they called the local police to report the squatters. Once again, a dead end.


“Littleton police officers did everything possible within the limits of their authority.” a rep for the town tells CBS Denver. “Circumstances of eviction are civil matters and enforcement is done by sheriff’s offices, not by local police agencies. It is really unfortunate that there are two families who are victims in this case.”


It took almost two weeks, but the county sheriff was finally about to get around to the eviction. But then, in the eleventh hour, one of the squatters filed for bankruptcy.


“The sheriff’s office will not proceed with an eviction if there is a bankruptcy in question,” said the Arapahoe County Undersheriff.


Which means the whole issue must now go before a Federal Bankruptcy Court, and we've heard a rumor that these court have been a bit busy of late. So it could be the fall before the homeowners even get to explain this outlandish situation to the court -- again.


Squatters Remain In Littleton Home Despite Judge’s Ruling [CBS Denver]




by Chris Morran via The Consumerist

Why Did CVS Customer Keep Returning Used Enemas To The Store?



yepenemas

It was an observant CVS cashier who brought a Florida man's reign of fecal contamination to a close. The customer would allegedly buy saline enema kits, use them, clumsily reseal the boxes, and return the kits to the store. The enema kits went right back on store shelves to be sold to unsuspecting customers. The bottles contained some fluid, but had fecal matter on them. This purchase and return cycle began in April and continued until June.


"[I]n today's economic times... people are doing some strange things," one CVS customer told First Coast News. Yes.


The investigation into the enema return ring continues, and the alleged perpetrator was arrested on an unrelated outstanding warrant. Enemas were pulled off the shelves and checked, but now the constipated citizens of Florida can buy disposable enemas from CVS with confidence.











Enema Product Tampering Investigation [Jacksonville Sheriff's Office]

CVS discovers used enemas on store shelves [KSDK] (Thanks, GitEmSteveDave - We just couldn't bear to post this story with comments disabled. You're welcome.)




by Laura Northrup via The Consumerist

Report: Sears Is Failing Because It Spends Next-To-Nothing To Maintain Stores



searsflagpole

There is a common trap that big businesses -- especially retailers -- fall into when it comes time to cut costs. Sales decline and fewer people come into the store, so the company starts chipping away at expenses that were high when the store was in favor. In the case of once-great retailer Sears, its decision to neglect the upkeep of its retail locations may be what's keeping it from catching up to the younger big box stores.


The L.A. Times reports that Sears only spends an estimated $2-3 per square foot each year on maintenance and upkeep. Compare that to the $6-8/square foot estimates for competitors Target and Walmart.


"Sears today is old, decrepit and run-down," one retail expert tells the Times. "Customers just don't want to come in and buy."


The paper looked at Sears' Santa Monica location, one of the few of the retailer's stores to be declared a national landmark, and one in which the company has claimed to invest oodles of money during the past two years to improve.


"There were no signs that I could see pointing out the appliance section in the basement," complained one person who had tried to do a bit of shopping at the store. "You're left wandering around lost and confused. And no one comes to help."


"It basically looks like the same store from way back when with newer clothes and appliances," said another shopper. "They haven't done a lot to update it. I'd rather shop at other stores now."


But a rep for the company tells the Times, "We are investing in the aesthetics, which is paint and signage... Whenever you have thousands of stores, you will have some stores that are really great, some great and some stores that need attention."


Sears' struggle to update and draw shoppers shows in Santa Monica [L.A. Times]




by Chris Morran via The Consumerist

Kroger Thinks You Might Want To Pay More For A 10-Pack Of Razors Than Two 5-Packs



krogerraz

Store aisles can be so confusing! Do I want a five-pack of razor cartridges for my Gillette Mach 3 razor or a 10-pack? This sign says both are at a low price, so that must be good. I'll always want razors, so why not just stock up? So do I want the convenience of one 10-pack or two five-packs? Easy decision, points out Consumerist reader Jeremy via our tipster app, since Kroger didn't really bother to do good math.


Buying the 10-pack of razor cartridges will run you a cool $27.99, about $2.79 per cartridge, which isn't too shabby. But wait — one five-pack is only $12.59, so buying two of those would run about $25.18. Let's get this straight: $25.18 for 10 razors or $27.99 for 10 razors.


The decision practically makes itself, once you do the math. Ahem, Kroger.




by Mary Beth Quirk via The Consumerist

Vacation Condo Charges Me For Causing Internet Outage, But It Wasn’t Me



tamperedwith

Visiting a beach town on business, Dontel stayed in a condo building that's oriented more toward tourists. When he checked in, he learned that some guests were having intermittent Internet connection issues, and was told to report any problems he had to the front desk. Okay. He didn't have any problems. When he returned home, he learned that the condo management had conducted an investigation, and blamed the outage on...Dontel. They claim that he tampered with his unit's access point, messing up Internet access for that whole part of the building. They've billed him $120 for their trouble. He says that he didn't touch the access point, and didn't even know that there was one in the room. He asks the Consumerist Hive Mind for help: is there any way that he can prove he's not behind the fateful hard reset?



I'm writing today to try to get some advice from the Consumerist Hive Mind on a situation I'm dealing with. Recently I stayed at the [redacted] Condominiums in [redacted] while I was in that area for work. Upon checking in my coworker and I were informed by the front desk that other residents were currently having internet problems and to let them know if we have any problems.


I go to my room I am able to connect to the through the wireless network so everything is fine. I go to my meetings, enjoy some good food, and get to walk on the beach, check out 3 days later and return home. Great productive trip, or so I think.


Upon returning home I notice and additional charge of $120.00 on my credit card from the condo. I call to investigate and this is when they informed that I tampered with their router that was in my unit. They claim that I removed a sticker that says "Do not use" switching the port the the Ethernet cable was plug into. And when that didn't work that I did a hard reset on the router returning it to factory settings (also reverting it back to a router rather then an access point) and in turn causing the internet access in adjacent rooms to become unavailable.


I tried calling up and was able to speak to their head Internet Technician and even the Owner who are both sticking by their "investigation". Despite the fact that I have told them that I never touched the router. I wasn't even aware that each room had a router. And had no need to change anything as I was able to access the Internet.


Of course I do not have any proof of the routers state upon my arrival to the room. All I know is that I never committed the act that they are accusing me of. When I informed the Owner that I would be requesting a charge back through my credit card company he threatened to file a a claim in Small Claim Court against me stating that "it would be a big hassle for both of us".


That's where we stand now. They're not going to refund my money and I have yet to file a dispute. Hopefully someone can provide me with some guidance on the steps I should take.


I've attached the letter, agreements, and "investigation" report that they sent to me.



Networking pros of Consumerist: you've been summoned. Can you help Dontel?



We didn't include the agreement in this post: the relevant part is the same as the highlighted text in the letter above.




(Click on the thumbnail to view full-size.)




by Laura Northrup via The Consumerist

Popular Ubisoft Video Games Could Put Your Computer At Risk



assasinscreed

If you have any of the Assassin's Creed games installed on your PC -- or any others from a list of popular games released by Ubisoft -- you may want to uninstall them now that folks have pointed out that browser plugin included in the program could make your computer vulnerable to hackers.


From rockpapershotgun.com:



[W]ith the right piece of code any website can call up a Uplay window and from that might be able to slip a program install or launch of their choice onto your PC. Were someone with malevolent intent to inject the code onto a commonly-visited website, they might be able to gain control over any number of PCs – or install keyloggers, viruses and the like, or just plain old wipe your hard drive. The web security expert we chatted to says this could even occur via an email link, making this exploit a phisher’s dream if it’s as a bad as it sounds.



Some say that the offending plugin can be rendered safe by disabling it in your various web browsers. Others advise that you may want to consider simply uninstalling everything Ubisoft-related until a more definitive solution has been reached.


Here is a (possibly incomplete) list of games believed to be affected by the problem plugin:

Assassin’s Creed II

Assassin’s Creed: Brotherhood

Assassin’s Creed: Project Legacy

Assassin’s Creed Revelations

Assassin’s Creed III

Beowulf: The Game

Brothers in Arms: Furious 4

Call of Juarez: The Cartel

Driver: San Francisco

Heroes of Might and Magic VI

Just Dance 3

Prince of Persia: The Forgotten Sands

Pure Football

R.U.S.E.

Shaun White Skateboarding

Silent Hunter 5: Battle of the Atlantic

The Settlers 7: Paths to a Kingdom

Tom Clancy’s H.A.W.X. 2

Tom Clancy’s Ghost Recon: Future Soldier

Tom Clancy’s Splinter Cell: Conviction

Your Shape: Fitness Evolved


Thanks to Anti for the tip!




by Chris Morran via The Consumerist

Why Is My Alarm System’s Instructional DVD A Mormon Easter Movie?



lds-thumb

Howard's shiny new home security system came with an instructional DVD. Being one of those weird people who apparently reads the directions for his new purchases, he popped it in the DVD player to check it out. That's when he found the disc menu for a different kind of edifying film entirely. It was an inspirational film about Easter distributed by the Church of Jesus Christ of Latter-Day Saints.


That's all very well and good, but doesn't tell him anything about how his new alarm system works.



So the other day I had [redacted] Security install a new Security System in my home, this was the new Honeywell Lynx 5100 system. It included a Honeywell DVD (Using Your Lynx Touch) see attached picture. Much to my surprise when I popped in the DVD I was greeted by a movie called "Easter Dream" presented by the Church of Latter-Day Saints (see other attached screenshot). Flipping the dvd over it does say Easter Dream next to the bar code in the center. This disc came from a brand new sealed Alarm System box.




I called both [the installer] and Honeywell, neither of them had any clue where or how it got in the box. Honeywell did say they would send me a replacement disc. Now I'm just really wondering what happened during production or how Honeywell managed to burn a religious movie on their DVD manual disc and if I found this how many other folks have a DVD with this movie on it.



If we had to guess, this sounds like something that went weirdly wrong at the DVD factory. If it was a pure switch, there are going to be some rather confused Mormon families next spring during family movie time.




by Laura Northrup via The Consumerist

Letter About 7-Cent Student Loan Bill Seems Like Efficient Use Of Government Resources



newpennies

It was really thoughtful of the U.S. Department of Education's Direct Loans program to let Puck know that his student loan payments, which he starts making in August, are too low to cover interest payments, and that some of that interest was about to be capitalized and become part of the loan's total. It wasn't all that thoughtful toward the environment or the program's bottom line, though, because they printed and mailed a letter inviting him to use a forty-four cent stamp to pay off seven cents in accrued interest.


"They helpfully direct me to spend $.45 to send them a check and get it

all sorted out, though," Puck wrote to Consumerist. "I'm having a hard time convincing myself not

to tape a nickel and two pennies to my response."



Or he could just not do anything, but imagine the untold suffering and skyrocketing interest that would result if he left those seven cents to be capitalized.




by Laura Northrup via The Consumerist

This Walmart Offers Really, Really Fresh Meat



long-running-mouse-infestation-may-shut-down-ny-walmart

When a Florida woman shopping at her local Super Walmart saw a large rat in the meat case, stampering across the shrink-wrapped packages, she knew that no one was going to believe her. She insisted on snapping a photo with her mobile phone. "[I] told my mom I wasn't leaving without one," she told a local news station.


The woman also described watching employees attempt to catch a second rat near the checkout using a broom and a cardboard box. What's strange, though, is that past inspection reports don't show any signs of rodents in the store. Those reports are public records, and one would think that rodents scampering over the food displays would attract state inspectors' attention. Nope. Must have been a new infestation.


Walmart, for its part, is taking the situation very seriously. They issued a statement to Bay News 9:



This is unacceptable and we take matters like this seriously. We have dedicated resources to ensure our customers can feel confident knowing we are committed to providing safe, quality food. We are monitoring the issue closely and actively working with our third party pest control company and Department of Agriculture to help prevent this from happening again.



Glad to hear that they're being proactive. We have to wonder, though: would the customer's complaint have been taken as seriously without photographic proof?


Exclusive: Rat scurries across meat at local Walmart [Bay News 9]


RELATED:

Long-Running Mouse Infestation May Shut Down N.Y. Walmart




by Laura Northrup via The Consumerist

Saturday, July 28, 2012

Less Than 24 Hours Into The Olympics And NBC Has Already Ticked People Off



londonolympics

When NBC first announced it would offer free live streaming to all of the London 2012 Olympic Games, a lot of people were delighted that they would finally not be stuck having to wait until the network's oft-derided prime-time broadcast coverage just to see the results of events that were already spoiled to most folks with an Internet connection. And yet, even with the live feeds, NBC has managed to piss off an awful lot of viewers.


It began at the beginning. NBColympics.com touts live streaming of "All 32 sports. All 302 events." But this apparently didn't include Friday's Opening Ceremony. Not only was this not made available on the live feeds, NBC kicked a hornet's nest of hate when it opted to break up the event, editing out a touching tribute to victims of terror attacks in favor of a heart-to-heart between apparent swimming enthusiast Ryan Seachrest and Subway shill Michael Phelps.


Speaking of Phelps, he's at the heart of NBC's second huge goof. For weeks, one of the main stories leading up to the games has been the inevitable standoff between the gold medalist and his U.S. teammate Ryan Lochte in the 400m medley. Well, that showdown happened in the middle of the afternoon on Saturday perfect timing for audiences on both coasts to watch live on TV and online.


Except NBC opted not to air any of Saturday's swimming medal events -- or subsequent medals ceremonies -- live on TV, opting instead for live coverage of events like volleyball. And if you missed the live stream, you can't stream the medal races until after they air on prime time TV.


The same goes for gymnastics. None of the archives of the men's qualifying rounds from earlier Saturday are available for streaming, even though we are far from the medal events in this sport.


While we can sort of understand NBC's desire to air the swimming and gymnastics in the more lucrative prime time hours, we also think that NBC is deluding itself into thinking that most people will come to tonight's broadcast not knowing how the events ended -- especially since the network is live-Tweeting results and posting huge spoiler headlines on NBColympics.com.


Beyond all the questions of programming, many people are complaining about NBC's live streams. The most common hiccup -- and one that we at Consumerist HQ have experienced on several different browsers and operating systems -- is the YouTube-based live feeds (which randomly go to ads in the middle of an event) freezing up after between 20-30 minutes of streaming.




by Chris Morran via The Consumerist

Friday, July 27, 2012

Should There Be A Limit On Items At The Self-Checkout Line?



toomuchstuff

Self-checkout lanes have become a topic of debate in the retail world in recent years. Does it speed up the process and cut down on labor costs, or are they high-maintenance money pits that put people out of work? Are they intended to be used for small purchases of just a few items -- or is it perfectly fine to get in line with a full week's worth of groceries?


This is the question posed by Consumerist reader Shannon, who was just trying to pick up a few items for the weekend and thought that self-checkout would be the way to go... Until she ended up behind someone buying hundreds of dollars worth of stuff.


Some stores do put limits on how many items you can bring through self-checkout, often because the machines don't have the counter space to hold more than a few bags of groceries.


But for those stores that don't have specified limits, we want to know from you:






by Chris Morran via The Consumerist

Saucony Wins Dedicated Customer By Replacing Worn-Out Sneaker Without Hassle



left_shoe

It's Friday, the Olympics are starting, the sun is shining (though maybe a bit too much for some folks) and well... like we said, it's Friday. So let's start the weekend off with a story of a company that looked at a customer's complaint, dealt with it quickly and without hassle, and earned a loyal supporter in the process.


Ten months ago, Consumerist reader Joshua purchased a pair of Saucony sneakers, in part because his previous pair of Saucony shoes had been so durable.


But after only a few months of casual use, Josh began to notice some fraying along the side of the left shoe.


"It continued to get worse from there," he tells Consumerist. "By the time I had owned the shoes for 10 months they were unwearable, stepping through the smallest puddle would cause my entire foot to get soaked."


By this point, he knew he couldn't return them so Josh figured he would write to Saucony customer service since he'd bought the shoes directly from the company's online store.


Two days after sending off his e-mail, Saucony replied, apologizing for the unexpected wear and tear. Attached to the e-mail was a form for him to fill out and send back.


"I did just that, and a week later received a call from someone at Saucony asking me to pick a style and color from

their online store and they would send me out a new pair right away!" he writes. "I really didn't expect the shoes to be replaced 10 months after purchase, or really, to be acknowledged at all, but they took really good care of me. My case was handled without anything being lost, shuffled, or misplaced. One e-mail thread, one phone call, and I am a

happily loyal current and future Saucony customer."




by Chris Morran via The Consumerist

Wait To Buy An Olympic Torch If You Don’t Want To Get Burned On The Price



olympictorch

Any minute now -- or several hours from now if you wait for tonight's NBC broadcast, the Olympic flame will make its way into the opening ceremony in London, and pass from the 8,000th torch in the Athens-London relay to the big cauldron. It's easy to get swept up in all the pageantry and tradition; enough to make some folks ponder parting with a pile of cash for one of those torches. But if you just wait until after we've all recovered from Olympics fever, you won't spend nearly as much.


“I’ve already seen a bunch of the London Olympic torches on eBay, and some of the prices are absolutely bonzo,” says Olympics memorabilia collector Craig R. Perlow tells Collectors Weekly. “They are selling for $7,000 to $9,000. There are torches 30 to 40 years old that don’t go for that much money.”


We found a few on eBay, one currently going for $10,910 and another for a little more than $6,000, but some collector out there has reportedly paid around $240,000 for a single torch.


There are 8,000 official torches that were used in the relay and most of them are likely still in possession of the people who carried them during their stretch of the trip. As time goes on, more people will part with their torches and interest will drop. This means that prices will go down.


Also, while a 1988 Calgary torch can fetch more than $20,000 at auction, only around 150 of these were ever made. So considering that more than 50 times that amount were used in this latest Olympics torch relay, it could take an awful long time before the 2012 torches become worth the 5-digit price tags some sellers are asking.


The Hottest Thing at the Olympics? [CollectorsWeekly.com]




by Chris Morran via The Consumerist

San Francisco’s Transit Escalators Plagued By Plethora Of Human Poo



bartescew

If I learned anything from reading books as a child, it's that everybody poops. Unfortunately for those commuters utilizing the BART in San Francisco, homeless people are treating the transit system's escalators as late-night lavatories and severely gumming up the works. That's creating quite a smelly problem for BART work crews.


The San Francisco Chronicle says when workers took apart a broken BART escalator last month, there was so much human waste inside it, they had to call hazardous-materials team. At night when the stations close down, BART station stairwells are known to be a hot spot for homeless people looking for a bit of quiet time.


Not unsurprisingly, it isn't the best ingredient to add to the mechanisms involved in the escalators, causing long shutdowns and providing for a decidedly disgusting smell for commuters. It's not an easy problem to fix, say BART authorities, as there aren't a lot of open bathrooms that late at night providing other options for the homeless downtown.


BART policers will check stairwells in the morning and ask people to move along who may have slept there, and alert cleaning crews if there's a mess. Sometimes it's too late by then for the inner workings of the escalators.


The hardest part to address? In order for a citation to be issued, someone's got to be there to see it and report it.


"Nobody wants to be walking in urine and feces, I know that, (but) if we don't see it or the person doesn't admit to it, they can just say it was someone else," a BART spokesman said. "Certain crimes you don't see, you can't enforce."


San Franciscans — if you smell something, say something.


Human waste shuts down BART escalators [San Francisco Chronicle]




by Mary Beth Quirk via The Consumerist